Robert “Bob” Crandall – My Airline Executive Hero

I grew up flying American Airlines NRSA during the Crandall era and, seeing them on the front lines, I can attest to AA’s labor problems (or maybe more accurately, labor’s problem with Crandall).

As my current favorite airline, US Airways, looks to gobble up the venerable American Airlines, I’ve heard renewed calls for Crandall to come back (at 76 years old!) to save them.  If anyone could, I’d bet the farm that he could.

Below are some great videos.

Crandall on cost-cutting:

Crandall on the current state of the industry/American’s bankruptcy with Peter Greenberg and Charlie Rose:

Click here for the video.

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Buying a House On Your Own…

This is by no means designed to be a comprehensive “How-To” document, but I wanted to share some knowledge that I recently gained about purchasing a home.

If you want to purchase a home directly from a seller and bypass the Realtor and Title Company – it’s very easy.  Even in Missouri AND when one of the owners on the deed has died.  YMMV/IANAL/Use At Your Own Risk, but here were the steps based on my experience:

  1. Find the seller.  To buy a distressed property, find out your county’s rule on past-due taxes.  Many homes will be auctioned off on the courthouse steps once their property taxes reach a 3 year backlog.  Most counties allow you to search online using the parcel number, so you can simply search entire (older) neighborhoods (albeit one house at a time) until you find a good candidate.  Once you find a home that’s paid off, with no liens, and with 2-3 years of back taxes, you approach the seller.
  2. The seller’s only option is to sell their house or lose it to a county auction.  In this housing market, they have little chance of selling their house.  Offer them a fair price for their home and arrange zero-interest payments.  They will use the payments to rent an apartment.  Most sellers aren’t bankers and won’t even be thinking of interest.  Simply draw up a promissory note for the amount agreed upon and break up the payments into manageable chunks at zero percent interest.  Specify the house as collateral in the promissory note making it essentially an unrecorded lien.
  3. Run a background check on the house (title search).  You can use an online service for around $90, a Title Company for as little as $125-150, or you can do it yourself by going to the county courthouse and digging through records and it’s usually free.
  4. Draw up a boilerplate Warranty Deed and fill in with the correct date, parcel number/land description, and Buyer/Seller.
  5. Once the house comes up clean after a title search, find a Notary to meet you with the Seller and sign and Notarize the Promissory Note, Warranty Deed, and Heirship Affidavit (if one of the sellers is no longer living – for example, the deed to the property is in the name of the husband and wife but the husband is no longer living).  If you have an Heirship Affidavit, be sure to have the seller provide you with a certified copy of the death certificate too.
  6. Take everything to your County Recorder’s Office and ask for help.  They can’t give legal advice, but just hand them what you have and say that you want to to record the deed.  They will guide you through finalizing things – often for as little as $30 in filing fees.

Beware that if a property is condemned or has code violations, it will likely not show up on a title search.  Check your county or city for those separately.

I can tell you first-hand that these steps work (at least in Missouri)…  I personally know of people using the above method to acquire homes for well under $10,000 – with payments – at 0%!

Good luck!

Shane

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Raspberry Pi

I’m ordering one

Are you?  What are you doing with yours?

I have the need for a universal home server that doesn’t need horsepower, but it does need RAM and connectivity.  I need a print server, file server, BitTorrent client/server, Apple AirPrint server, and more.  I’m going to see if I can build one the size of a deck of cards instead of using that old P4 in my garage…

Shane

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Modding The Sharper Image’s “Literati” eBook… Charging from the Mini-USB cable.

About a year ago, Ross had The Sharper Image’s Literati eBook for $50.  I couldn’t pass it up, even though I already had a Kindle 3, iPhone 4, etc.  Fast forward to today, and my gadget fund is a little too low for the year-old color eBook I really want.  Yes, I know, my 3-year old daughter has a Nook Color and I could just use hers – but I want my own!  I digress…

Aside from some build quality, and usability, and battery life issues with the Literati eBook, my biggest frustration is that it takes a proprietary charger — even though it has a mini-USB connector.  The USB connector is for syncing only.  And as a career Product Manager, I think it’s fair for me to be critical here and say that I don’t know what kind of brain-dead Product Manager allows a modern eBook to be released with a USB port and a proprietary power connector…  Ok, well, brain-dead is harsh.  To be fair, the Literati draws 1.5A which does exceed the USB spec (500mA) but it will charge using a Kindle, iPad/iPod/Nook/iPhone charger – anything that puts out an Amp or more should be ok.  I wouldn’t recommend plugging it in to charge from your PC unless it has one of the new high-Amperage USB ports (and drivers if you’re using Windows).

BUT, the good news is that we can fix it with:

  • about 10 minutes of your precious time
  • a 1-1.5″ length of stranded wire, each end stripped and tinned with solder
  • 3-4″ length of solder (who doesn’t just carry the spool around?)
  • soldering iron
  • precision wire cutters
  • electrical tape (aka. “black tape”)
  • a jeweler’s Phillips screwdriver
  • fingernails (or a flat-blade screwdriver, spudger, or other such tool – but if you use those, you will scratch it)
  • (optionally) – an AC to DC charger for an eBook (Kindle/Nook), iPad, iPhone, etc.

Note: Attempting this modification should be done at your own risk and by those skilled enough to use dangerous conveniences like electricity and tools such as soldering irons and wire cutters.

Step 1:

Place the Literati face-down and upside-down on something soft.

Step 2:

Using your fingernail (or if you MUST, a tool – see where I scratched mine with the blade of a screwdriver?) slide the white plastic rear panel down toward you (as illustrated by the arrows).

Step 3:

Now, remove two tiny Phillips screws (indicted by arrows).

Step 4:

Using your fingernail, slide the gray rear panel down toward you (as illustrated by the arrows).

Step 5:

Now, you should have the back covers off your Literati with the innards exposed.

Step 6:

Peel back the existing black tape down toward the top of the device (it’s upside-down, remember?).  This will expose the USB and DC Power Jack daughter-board.

Step 7:

Now, using the wire cutters, cut the wire on the far right of the gray ribbon cable (marked with an “X” below) and I folded it back – way far back to get it out of the way.  Then, take your pre-tinned length of wire and solder it between the first and last solder pad on the USB and DC Power daughter-board (connecting what would have been the first and last wire of the gray ribbon cable).

Step 8:

Cover with a piece of electrical tape.

Step 9:

Re-assemble the device in reverse.  Slide on the gray back and screw the two small Phillips screws in to secure it.  Then slide on the white plastic back.

Conclusion:

Cross your fingers!  It should charge now charge from USB!  I obtained a Barnes and Noble Nook power adapter for cheap ($3) at Cargo Largo and used a mini-USB cable I had on-hand.

Not plugged in yet – see the battery level?

Plugged in now…

Now, with the Nook charger pictured above, the Literati is charging from mini-USB!

You should be all done!  Let me know if you have any questions or problems.  Should be a 10-minute fix…  It took me more time to document it for this blog post!

Shane

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Why Consulting should never be free. Even for friends. Especially for friends.

When I worked at Healtheon/WebMD (and later at MedUnite/ProxyMed), we learned some interesting things.  First, if we offered physicians a “free” soution, they never used it.  Regardless of how great/cool/awesome it was.  No matter if it increased their margins and reduced their collections.  As soon as we added a fee – even just $25/mo. – and then waived it for the first year – they began to recognize the value and forced their staff to use it.  There is so much pyschology behind pricing, it’s literally mind-boggling.

Would you walk up to a plumber and ask him to come clean your trap free of charge?  Would you go to your neighbor’s house, seeing his work truck in the driveway, and ask him if his electrical company could come wire a few jacks for you for free?

Why, oh why do people think that because I am a technology expert that my services should be free?  It took a lifetime of education and pain/suffering/board meeting massacres for what’s in my head.

I mention this because, God bless her heart, the neighbor had me spend all afternoon helping with her computer and she tipped me $15 telling me that “oh, I’ll be calling you all the time – you’ll earn it!”  I didn’t have the heart to tell her that my consulting rate starts at $125/hour (unless we’re talking volume).  Does she really think that I’ll drop what I’m doing for that $15 tip?

After I get done helping her, one of my life-long friends (in over his head in a technical company/role) called me all throughout my birthday weekend so I can help him do his job by integrating three backend systems so he can give his boss a seamless billing/time tracking/CRM tool?  I love you man, but I’m not seeing a dime for it!

From now on, I’m saying no.  I encourge others to do the same.  If people knew how valuable our “free” advice or help was worth, I bet we’d all get more sleep – or at least have enough extra cash to enjoy our weekends.

Shane

 

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Disposable Technology / Death of The Geek Squad

There is an excellent article in Forbes (Why Best Buy is Going out of Business… Gradually) explaining why the author feels that Best Buy is on their way out.  He touches on their confusing store layout, annoying/inept employees, useless website, unfulfilled holiday orders (orders that had previously been committed to arrive before the holidays), online competition/non-taxation, pissed off customers, etc., etc.

What the author of that article didn’t even mention was The Geek Squad.  Before Best Buy purchased The Geek Squad, they had a small computer repair department but no black and white VW Beetles or cool-sounding titles like “Counter Intelligence.” They genuinely fixed computers and if yours was fried, they did point you to the sales floor and wished you luck.

Nowadays, The Geek Squad does everything from hang your plasma TV to charge “from $69″ to install an anti-virus software package on your PC.  Those are well-documented tasks my 70-year old grandfather could figure out using Google. The Geek Squad will apparently even assemble your coffee table.  They are becoming more and more like grunts – it wouldn’t surprise me if they deliver the refrigerators and connect the ice maker to the water faucet for you.  So much for skilled labor in that department…

I just returned home from Micro Center – one of my favorite electronic/computer retailers.  As usual, when I was browsing their notebook computer section, I snapped up one of their regular loss leaders — an Acer/e-Machines/etc. notebook computer for $249.  Sometimes they are $199, $229, $249, $279 or $299 but they always have at least one if not several notebook computers under $300. With a completely  straight face, the salesman offered me an extended warranty that cost nearly half the purchase price of the computer.  We had a good laugh and off I went.  No hard sell, no asshole personality, and no, I didn’t buy the extended warranty.

But out of all this, I’ve learned that The Geek Squad is about as cost effective as those extended warranties Dateline tells you to avoid.   In fact, Geek Squad was probably originally purchased by Best Buy to gouge consumers on small repairs or upsell them into new computers.  Why not THINK BIGGER?  The people of my generation hear a $69 anti-virus installation or $200 notebook LCD replacement and we say – thanks, but no thanks.  Then off to Micro Center or Amazon.com we go to buy a replacement.  We live in a world of disposable technology.  I have never once purchased an extended warranty on an electronics item.  Why?  Because I’ve never owned one for more than 6 months.  One time, I actually told a salesman that and he said “must be nice” – like I’m Justin Timberlake with a Black American Express Card or something.  It’s not that I’m elite – I’m just your average tech geek.

For the Geek Squad to remain relevant, I feel like they need to move to business solution selling and monthly service contracts like pest-control companies have.  Are you listening, Best Buy?  You should private-label McAfee or Symantec and come up with solutions for parents to track their children’s online habits – including on their kids’ smartphone.  You should build a Nagios-like monitoring system and proactively alert people to computer problems and suggest appointments.

Don’t even get me started on corporate contracts.  If Best Buy truly valued the “Geek Squad franchise,” they would attempt to get corporate contracts and win where HP and Dell can’t.  Best Buy has stores in every city and as an IT Director, I’d love to know that I could take a dead computer to the Geek Squad and walk out with a new one – or at least a loaner – all as part of our corporate monitoring and service contract.  It’s mind-blowing to me that this would be a new idea.  The Geek Squad is/was so well-positioned to be your company’s outsourced IT department.  Talk about missing the mark – and such an amazing opportunity!

Shane

Categories: Rant, Tech News | 1 Comment

More Fun with Windows Command Line

My first computers were an AT&T 3B1 and an Atari 520ST (with GEM Desktop GUI) which were amazing for the time.  After that, I actually went backwards into history with the acquisition of a TRS-80 Model 16B running TRS-DOS.  After that, I moved on to a TRS-80 Model 2000 (T2K) running MS-DOS 2.xx and later CP/M and Mac OS thrown in for the hell of it before sticking with a “modern” MS-DOS.  We’re talking the MS-DOS 5.0 era (please don’t get me started on OS/2…)…  DOS 6.0 was a nightmare with “DoubleSpace” and was such a memory hog with those bells and whistles that I remember relying on QEMM (Quarterdeck Extended Memory Manager) and eliminating TSR’s so I could play Sim City!

Command line is the heart of Linux/UNIX and, amazingly, many IT professionals I encounter aren’t familiar with Windows Command Line or PowerShell Commands.

I say all this because I recently moved to a 64GB SSD boot drive (clean Windows 7 Enterprise install) and wanted to re-purpose my old 1TB RAID-1 array for storage purposes without reformatting.  The Windows GUI and “security” made if very difficult to get rid of all those pesky Windows system files, hidden files, hibernation(?) files, etc.  I found the command line to be the easiest way.

C: was now my SSD with the fresh Windows install and D: was my old start-up drive.  With that in mind, here’s what I did for the Windows directory specifically:

1. Start-> cmd (right-click, “Run as Administrator”)

2. Enter the following command to take ownership of the files:

takeown /F D:\Windows\* /R /A

2. Adjust permissions/access control:

cacls D:\Windows\*.* /T /grant administrators:F

3. Delete:

rmdir /S /Q D:\Windows\

Good luck!

Shane

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iTunes: “A duplicate filename was specified.”

My System: AMD Phenom II x6 3.2GHz, 16GB RAM, 64GB SSD Boot Drive, 1TB RAID 1 Storage Drive.  I had just completed a fresh installation of Windows 7 Enterprise (x64) and tried installing iTunes 10.5.3.3 (64-bit).  Went to Apple and downloaded and installed the iTunes 64-bit application without problem.

Upon initial (and subsequent) execution of iTunes, no songs would play and I kept getting the most annoying pop-up that “A duplicate filename was specified.”  I couldn’t even sync my library with iTunes Match (of which I am a very satisfied subscriber).

The solution?  Close iTunes and locate the application in Explorer or in your Start Menu and right-click and “Run as Administrator.”  That fixed it for me!

To prevent the problem from ocurring again, right click on your iTunes icon and click on Properties:

Now, click on the Compatibility tab:

Finally, tick the checkbox for “Run this program as an administrator” under “Privilege Level” then click “Apply” and then “Ok“:

You shouldn’t have any further issues!  Best of luck to you.

Shane

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Trademarked Pose?

Talk about going down a rabbit hole!  Do you ever look something up online and look at the clock and realize that it’s been two or more hours and you are now researching something completely different?  Am I the only one who starts off with a Google Search of what happened to Screech from Saved by the Bell and end up on Wikipedia’s page of how scratch and sniff stickers work?

My wife and I were having a conversation about something random – interracial marriages – due to this article on CNN.  Somehow, she found this article listing the “supposedly rare” combination of famous white man and black women.  I mean, I’ve heard so many reasons for the rarity of this combination – from white men feeling too threatened to black girls being too demanding but I think that’s all bull.  BUT, before this blog post turns into a TOTALLY different discussion, the point is that her article mentioned that Peter Norton (of Norton Utilities fame – you know, Norton Anti-Virus, various Microsoft Press books) is married to a black woman.  Not shocking, I know, but something I didn’t know before.  So, I pulled up his Wikipedia article and it shows his first book’s cover photo:

Now, you remember Norton Utilities, right?

Now, here we go down the rabbit hole!  See his folded arms?  What got me was that according to Wikipedia (via the trademark listings at Symantec), “Norton’s crossed-arm pose … is a U.S. registered trademark.”  You’ve got to be kidding me!

So, does this photo of my daughter violate Symantec’s trademark?  Should I hire an attorney now, or wait for the cease and desist letters?

I had no idea one could strike a pose — then trademark it.  Did you know this?  Does anyone know if there has to be any context?  Ridiculous.

Shane

Categories: Tech News | 2 Comments

Split Toilet Seats

Have you noticed that American public toilets have split toilet seats?

Here’s the one at my office (ignore the fact that it’s clearly too small for the elongated bowl…):

According to this article on eHow (and I have no idea if they are a “reliable source”) American public toilet seats are split due to plumbing code – meaning it’s a requirement!

They don’t definitively explain “why” the split exists, but apparently one theory is that it was designed for lazy men to urinate without raising the seat.  Umm… So, this might be “TMI” but I don’t think I can guarantee a splatter free pee session relying solely upon the split as a preventative measure.  Every @#@&*(%(@ time I go into our men’s room here, the SPLIT seat is down and there are urine droplets everywhere on the seat itself.  This tells me that I am not the only one incapable of a splatter free pee session by relying on the split seat.

Gents – please, please, please raise the lid.  I don’t care if you think you have the perfect aim, stream, or whatever.  You will leave urine droplets and others will have to clean them up.

In my current state of residence (unlike in California), ass gaskets –

Are not required to be provided by law, so chances are, someone will be sitting in your pee and that’s just not cool.

Oh, and did you know that this is the correct way to install them?

I’ve never seen it illustrated, I’ve always just assumed…

Shane

Categories: Rant | 2 Comments